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Achetez la meilleure viande disponible auprès des boucheries et charcuteries professionnelles de l'île Maurice

Politique d’expédition

WE DELIVER ISLAND WIDE!

We deliver fresh meat, deli products and household favorites across Mauritius using our own chilled delivery vehicle.

Delivery at a glance
  • Free delivery on orders of Rs.2,500 or more.
  • A Rs.450 delivery fee applies to orders below Rs.2,500.
Delivery areas:
  • Northern Mauritius: next working-day delivery, with limited same-day delivery depending on time of order, location and availability.
  • Central, West and South: Every Thursday.
  • Eastern Areas: Every Wednesday.
Our customer service team will contact you to confirm the delivery date.
Delivery dates remain subject to product availability, public holidays, severe weather and unforeseen operational delays.

Delivery schedule

Northern Mauritius
Orders are generally delivered on the next working day. Orders placed before 10.00am on working days may qualify for same-day delivery, depending on location, product availability and the route. Same-day delivery cannot be guaranteed. Weekend and public-holiday orders are processed on the next working day.
  • Orders received after 10.00am will be delivered the following day (subject to availability and proximity).
  • Orders received on Saturday, Sunday or on any public holiday will be processed the following working day.
Central, Western and Southern Mauritius
Deliveries take place every Thursday. If Thursday falls on a public holiday, or deliveries are disrupted by severe weather or unusually high volumes, some orders may move to Friday. We will contact affected customers.
  • Final cut off time for Thursday deliveries is 12:00pm on Wednesday.
Eastern Mauritius
Deliveries take place every Wednesday. Please contact us if you are unsure whether your address falls within the route.
  • Final cut off time for Wednesday deliveries is 12:00pm on Tuesday.
Self Collect in-store:
  • Collection orders are prepared as received, unless otherwise instructed by the cuctomer.
  • Once order is placed, availability will be checked and confirmed to the customer. 
  • Ready To Collect notification will be sent to the customer as soon as the order is available for collection.
What happens after you order?
  • Our team reviews the order and checks product availability.
  • We contact you to confirm the scheduled delivery date.
  • Fresh meat is cut and prepared on the day of dispatch.
  • The driver contacts you when necessary on the delivery day.
  • Please ensure that your telephone number, delivery address and location pin are correct.
Delivery times
Deliveries are planned according to the most efficient route, so an exact arrival time cannot be guaranteed. We can provide an estimated window, but traffic, weather and earlier deliveries may affect it. Someone must be available to receive and refrigerate the order.

Product availability
All orders are subject to availability. If an item becomes unavailable, we will contact you before substituting it, adjusting the order or issuing the appropriate credit. We will not substitute a product without your approval.

Changing or cancelling an order
Contact the customer service team as soon as possible to change a delivery address or date, products, quantities or contact details. Because food may be cut or prepared specifically for an order, changes and cancellations cannot be guaranteed once preparation has begun. Special-order and pre-order products may have separate conditions on the product page.

Delays and exceptional circumstances
Schedules may change because of public holidays, cyclone warnings, severe weather, road closures, vehicle problems, high order volumes or product availability. We will contact affected customers and arrange the earliest suitable alternative.

Contact
Delivery scheduling and existing orders: Call on: +230 5857 4443
Shop enquiries, collections, product and availability enquiries: Call on +230 5972 8702
Email: orders@butcherblock.mu

     

    ACCURACY OF BILLING AND ACCOUNT INFORMATION

    We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

    You agree to provide current, complete and accurate purchase and account information for all purchases made through this Site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

    For more detail, please review our Refund and Return Policy.

    SHIPPING COSTS

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    CHANGES TO SHIPPING AND DELIVERY POLICY

    We reserve the right, at our sole discretion, to update, change or replace any part of this Shipping and Delivery Policy by posting updates and changes to our Site. It is your responsibility to check our Site periodically for changes. Your continued use of or access to our Site or the Services following the posting of any changes to this Shipping and Delivery Policy constitutes acceptance of those changes.

    CONTACT INFORMATION

    Questions about the Refund and Returns Policy should be sent to us at orders@butcherbasket.mu.

    Or you can write to us:

    The Manager: Legal & Compliance

    Kobalt Food Basket Ltd

    Sir William Newton Street

    20th Floor, Newton Tower

    Port Louis

    Mauritius

    All definitions (words, except the first word of a sentence, having the first letter in capitals) and abbreviations used in this Shipping and Delivery Policy are those definitions and abbreviations defined in the Terms and Conditions and shall have the meaning and interpretation as set out therein the Terms and Conditions.