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Shop the very best meat available from professional butchery and deli in Mauritius

Refund policy

We take pride in the quality and freshness of our products. If something is not right, contact us promptly so that we can investigate and provide an appropriate solution.

Our quality guarantee

If a product is damaged, defective, incorrectly supplied or does not meet our expected quality standards, we will work with you to resolve the matter. Depending on the circumstances, the resolution may include replacement, store credit or a refund where applicable. Replacements remain subject to availability.

Report a problem within 48 hours

Fresh meat, prepared foods and other perishables must be inspected as soon as they are received or purchased. Report concerns within 48 hours of delivery or an in-store purchase. Claims made later may be difficult to assess because storage and handling affect perishable products.

Information we may need:

  • Name and order number or proof of purchase.
  • Name of the affected product.
  • Clear description of the problem.
  • Photographs of the product and packaging.
  • Use-by date or batch information, where shown.
  • Details of storage after purchase or delivery.

Keep the product and packaging until our team confirms whether inspection, return or collection is required.

Incorrect or missing products

Check the order on delivery. If a product is missing or incorrect, contact us within 48 hours. We will verify the order and arrange the appropriate replacement, delivery, store credit or refund.

Storage and handling

Fresh and frozen food must be refrigerated or frozen promptly and stored according to its packaging. We may be unable to offer a remedy where deterioration results from incorrect refrigeration or freezing, being left unrefrigerated, improper defrosting, cross-contamination, unsuitable handling or consumption after the use-by date. This does not affect rights where a product was defective or unsafe when supplied.

Change-of-mind returns

For food-safety reasons, fresh, frozen, chilled and other perishable products cannot normally be returned because of a change of mind. Non-perishable, unopened products may be considered within 48 hours if unused, in original undamaged packaging and accompanied by proof of purchase. Gift vouchers, personalised products and special-order items are excluded.

Approved resolutions

  • Replacement: Arranged subject to stock and the relevant delivery schedule.
  • Store credit: Issued for use on a future purchase.
  • Refund: Where approved, returned using the appropriate payment method; bank processing times may vary.

Contact

  • WhatsApp: +230 5972 8702
  • Email: orders@butcherblock.mu